Usability is an essential part of the digital ecosystem.
eggs user experience

Understand your users needs better.

User research focuses on understanding human behaviours and trends through observational analysis of users. 

From moderated task orientated sessions through to analysis of key tools such as eye tracking or heat maps. 

Identify your users needs, motivations and pains whilst interacting with your website to help better proposition you’re offering and resolve key issues.

Validate don't speculate.

Women looking at a computer doing user testing.

Website User Testing

Moderated sessions with 6 users who will identity up to 80% of core issues with your website.

Website User Testing >>


Heatmap Analysis

Quickly deploy tools to map hotspots on landing pages and identify blockers in the journey

Eye Tracking

Map eye movements to journey interactions to truly understand how users are engaging with your site

How can we help?​

The problem with the status quo

How many campaigns and websites get launched without really thinking about who they’re aimed at?

Often the user doesn’t get any input until the very end and the site is launched. Everything gets left to chance.

We flip it the other way by validating customer thinking to help brands grow stronger and faster.

Our process is insight first, technology second.

Wage War on Assumption:

We’ve seen brands fail time and time again because they haven’t recognised their users needs.

Don’t assume the answers, unlock your potential by understanding their needs.

Our UX research forms part of our insight first process of qualitative and quantitive research methodologies.

Let your users do the talking. Find out more >>

“Insightful UX conducted a thorough programme of testing with online & offline tools and a very professional approach to the work. ”
Kris Collins, Digital Project Manager Herts University

Does your website struggle to achieve its goals?​

Stop assuming. Start understanding your customer needs.