Insightful UX » Services » Workshops » Service Design

Service Design

Getting to the heart of the issue for customers and businesses.

Design better services with insight.

Service Design workshops focus on enhancing the entire journey of being a customer. From the first moment to the final interaction, we help you understand every single process your user goes through.

The service design method follows the “double diamond” process: a modern way of getting to the root of a problem and solving it.

Get the answers in a Service Design workshop.

Find your eureka moment.

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Discover

Identify the problem, define the solution space and build insights by speaking to real users
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Define

Assess findings from the Discover stage, narrow down and set a brief for stakeholders
Workshop of people around table discussing digital strategy challenges

Develop

Transform the brief into a new service or experience. Test on users, evaluate, reframe the challenge and iterate changes.
Digital marketing – local marketing

Deliver

Final testing and launch, ensuring customer feedback and sharing with your team.

Why is service design effective?

  • Build empathy with your users
  • Create high-quality services
  • Iterative process cuts down on delivery cost
  • Explore wider solutions
  • Collaborating and learning as a team means knowledge gets shared quickly
  • Build team confidence

Built for success

Our process has been key for businesses to launch digital products that attract more users and better sales.

Make a workshop your next move. Let’s chat >>

5/5
"The innovation workshop they delivered was really fantastic and has not only given us a lot to work on but really boosted staff morale."
Jess Mackie, Digital Coordinator Animal Friends Insurance
Jess Mackie, Digital Coordinator Animal Friends Insurance
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